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Self-serve help
Common Questions
Answers to the questions our community asks most, grouped by who they're for.
For everyone
How do I find local businesses in my area?▸
Simply open the app and browse our Local Business Directory. You can filter by category, distance, or special deals to discover hidden gems near you.
How do exclusive local deals work?▸
Business owners create special deals just for LocoLocal users. When you see a deal you like, just show the offer in the app when you visit the business to redeem it.
Why aren't my favorite businesses showing up?▸
First check your selected community in the home page community selector. If still not showing, there may be no businesses in your area yet — try nearby communities.
How can I support local businesses beyond shopping?▸
Leave positive reviews, share businesses on social media, participate in events, or volunteer through our platform!
What happens if I raise a ticket while support is unavailable?▸
You can still raise a support ticket at any time. Our team will review it and reply by email as soon as they're back online.
How do I redeem a promo code?▸
Tap the promo code icon on the Membership screen, enter your code, and tap Apply. Valid codes instantly add trial days or benefits to your account.
Do memberships auto-renew?▸
Yes — subscriptions purchased through the app renew automatically unless auto-renew is turned off at least 24 hours before the current period ends. You can manage or cancel anytime from your App Store account settings.
For business owners
How can I submit a business for the community spotlight?▸
Go to "Manage Business Details" in Settings (4th tab), fill out all information to make your business live. You can also request support agents to create it for you.
How do I post to the community eBulletin?▸
Go to Community Bulletin on the home page, choose your category (event, lost/found, volunteer need). All posts are reviewed before going live.
How do I verify my Business ID?▸
Go to Business Profile > Business ID & Verification. Upload your business registration documents and wait for our team to verify your business within 24–48 hours.
How do I manage my business details?▸
Navigate to "Manage Business Details" in your profile to update business hours, contact information, services offered, and upload photos of your business.
How do I manage customer testimonials?▸
Use the Testimonial Manager to view, respond to, and showcase customer reviews. You can pin positive reviews to your business profile.
How do I respond to a customer testimonial?▸
Open the Testimonial Manager, find the review you want to respond to, and tap Reply. Your response will be shown publicly alongside the customer's testimonial.
How do I create promotions and coupons?▸
Go to Promotion & Coupon Management to create special deals, set expiration dates, and track redemption rates for your promotions.
How do I create an event for my business?▸
Go to "Create Event" from your business home screen, fill in the date, time, location and description, then submit. Events are reviewed before they go live to the community.
How do I check the status of a ticket I raised?▸
Open Help & Support in the app and scroll to "My Tickets" to see the status of every ticket you've raised (Open, In Progress, or Closed) along with our latest reply.
What business membership plans are available?▸
Business accounts start on the Discovery plan. Upgrading to the Visionary plan unlocks priority search visibility, community chat, faster promotion approvals, and a testimonial spotlight page. You can compare plans from Settings > Membership.
Why can't I access a business feature?▸
Some features (like Community Chat or priority promotion approval) require the Visionary business plan. If a feature looks locked, check Settings > Membership to see if an upgrade is needed.
How does the 100-day free trial work for businesses?▸
New business accounts get a 100-day trial of the Visionary plan at no cost. Once the trial ends, choose a paid plan from Settings > Membership to keep your premium visibility, promotions, and business tools.
For customers
How do I update my personal profile information?▸
Go to your Profile screen and tap on "Update Personal Profile". You can edit your name, email, phone number, and profile picture from there.
How does the Lost & Found feature work?▸
If you've lost an item, post a description in the Lost & Found section. If you find an item, you can post it there too. The community can help reunite lost items with their owners.
What are Open House notifications?▸
Get notified about open houses in your community. You can filter by location, price range, and property type to find homes that match your preferences.
How do I save my favorite stores or items?▸
Tap the heart icon on any business listing or product to add it to your favorites. You can access all your saved items from the "My Saved Sentiments" section.
How do I check the status of a ticket I raised?▸
Open Help & Support in the app and scroll to "My Tickets" to see the status of every ticket you've raised (Open, In Progress, or Closed) along with our latest reply.
What customer membership plans are available?▸
Free accounts get core browsing and favorites. Upgrading to Supporter unlocks exclusive premium discounts, priority customer support, early access to new features, and a 30% discount on in-app purchases. Compare plans from Settings > Membership.
How do I turn on notifications for eBulletin alerts?▸
Go to Settings > Notifications and enable eBulletin Alerts to get notified whenever a new community post goes live in your selected area.
How does the free trial work for customers?▸
New customer accounts can start a 30-day free trial of Champion membership from the Membership screen. Once the trial ends, choose a paid plan to keep your premium discounts and perks.
How do I cancel or manage my subscription?▸
Subscriptions purchased through the app are managed from your App Store account settings, not inside LocoLocal. You can also view your purchase history from the receipt icon on the Membership screen.